Return and Refund Policy

At Outlyvo, we want you to feel confident when shopping with us. If you are not satisfied with your order, please contact us at outlyvo@gmail.com. Return Window Returns are accepted within 14 days of receiving your order. To request a return, please contact us within 14 days of receiving your order. After notifying us, the item must be returned within 14 days. Customers must contact us before sending any return. Returns sent without prior authorization may not be accepted. Return Conditions To be eligible for a return, the item must be: Unused and unworn In the same condition that you received it With original tags and packaging where applicable Not damaged, washed, altered, or used Items that do not meet these conditions may not be accepted. Return Shipping Costs The customer is responsible for providing and paying for return shipping, unless the item is damaged, defective, or incorrect. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item. No Restocking Fee We do not charge a restocking fee for approved returns. Damaged, Defective or Incorrect Items Please inspect your order when it arrives. If the item is damaged, defective, or incorrect, contact us within 48 hours of delivery at outlyvo@gmail.com with: Your order number A description of the issue Clear photos of the product and packaging If the issue is confirmed, we will offer a replacement, refund, or another suitable solution. Refunds Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be processed to your original payment method within 14 days. Please note that your bank or payment provider may take additional time to process and display the refund. Exchanges The fastest way to exchange an item is to return the original item and place a new order once the return is accepted. Right of Withdrawal Customers in the European Union have the right to withdraw from their purchase within 14 calendar days from the day they receive the order, without giving a reason. This right may not apply to certain items that cannot be returned for hygiene reasons after opening or use, or to items that have been clearly personalized or customized for the customer. Contact For return requests, please contact us at: outlyvo@gmail.com