Shipping Policy

At Outlyvo, we work with trusted fulfillment partners to prepare and deliver your order. Processing Time Orders are usually processed within 1–3 business days after payment confirmation. During busy periods, processing may take slightly longer. Estimated Delivery Times Spain: 7–15 business days European Union: 7–18 business days United Kingdom: 10–25 business days United States: 10–25 business days Other international destinations: 10–25 business days Delivery times are estimates and may vary depending on your location, carrier availability, customs processing, holidays, or circumstances outside our control. Shipping Rates Spain: €4.95, with free shipping on orders of €50.00 and above. European Union: €6.95, with free shipping on orders of €60.00 and above. United Kingdom, United States and other international destinations: €12.95, with free shipping on orders of €90.00 and above. Order Tracking Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available. Tracking updates may take a few days to appear after the carrier receives the package. Incorrect Shipping Information Please make sure your shipping address is correct before placing your order. If an order is delayed, returned, or undeliverable because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs. Customs, Duties and Import Fees For orders outside Spain or the European Union, customs duties, import taxes, or local fees may apply depending on your country. These charges are the responsibility of the customer where applicable. Lost or Delayed Orders If your order has not arrived after the estimated delivery period, please contact us at outlyvo@gmail.com with your order number. We will help you check the status of the shipment. Contact For shipping questions, please contact us at: outlyvo@gmail.com